Custom MAMA/GRANDMA Reversible Mockneck

Processing Time

1 - Design (1-3 Days):
After you place your order, our talented designers will begin crafting your custom items. 

2 - Production (2-7 Days):
Most products typically require 2 to 7 days for processing. However, certain items with specialized production methods (like hand-painted products) may take longer.

3 - Shipping (7-20 Days or Faster):
Once production is complete, your product will be securely packaged and shipped. Standard shipping typically takes 7 to 20 days.

Please note that during peak seasons or adverse weather conditions, some shipments may experience slight delays. We do not provide design drafts for confirmation. Thank you for your understanding.

The Standard of Shipping

Standard Shipping:

Order Price < $50, shipping fee $7.99, shipping time: 7-20 business days
Order Price over $50, Free shipping, shipping time: 7-20 business days

Expedited Shipping: 

$16.99 for each order, shipping time: 5-15 business days

Shipping Regions

We offer worldwide delivery

Delivery
If you want to track your order, you can click on the 'track your order' or get in contact with us: support@giftseria.com

Shipping Guarantee Available with GIFTSERIA

• 0-risk on Order (60 Days Order Protection)
• Instant resolution (Instantly resolve shipment issues and easy refund)
• Shipping Guarantee(1-click Protect Against Loss, Damage, Delay)

For comprehensive delivery times and further details, please refer to our Shipping Policy.

Here’s a revised version of the policy for returns and replacements:

Policy for Returns and Replacements

Custom Orders:

Due to the personalized nature of our custom orders, they are not eligible for returns or exchanges. If you qualify, we will gladly send you a new order.

Order Customization:

We will start customizing your order immediately upon purchase. Therefore, modifications to personalized information cannot be made once the order is placed.

Free Replacement Policy:

If your package has not moved for more than 3 weeks or is significantly delayed beyond our estimated arrival time, and the shipping address is correct, you will be entitled to a FREE replacement.

Responsibility for Damages:

We take full responsibility for issues that arise within 30 days of delivery, including:

• Products that are damaged, faulty, or crushed due to factory or carrier error.
• Items that differ significantly from your order, such as incorrectly printed customization information.

For more information on returns and refunds, please visit our Returns and Refunds page.