Customer Service Policy
Your satisfaction is our top priority! If your purchase doesn’t meet your expectations in any way, please reach out to us at support@giftseria.com, and we’ll do our best to resolve the issue.
If you have any questions or need assistance, don’t hesitate to contact us. Please note that by placing an order, you agree to all the terms outlined below.
RETRN & REFUND
Please note that due to the special nature of customized products, returns and exchanges are not accepted. After your order is placed, we will begin the customization process to expedite shipping. Once the order is locked, we cannot make any changes to customization information (such as size or color).
If it is indeed our mistake, we will immediately replace the product or provide a partial refund. However, because customized products are unique to you and cannot be resold after sale, we do not offer full refunds. Thank you for your understanding!
Order Cancellation Policy
Once your order enters the locked processing stage, it cannot be modified in any way. Custom orders will be produced immediately upon confirmation, leaving no room for modification. We strongly recommend that you carefully review all order details (including customization requirements, dimensions, and shipping information) before finalizing your purchase.
Replacement Application Process
Please send us an email including the following information:
1.Order number and your Email
2.Video/ photo of the defective product
3.If your claim is in regards to a printing error, please include photographs of the error.
4.If your claim is in regards to the sizing issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
If the above situation is confirmed by customer service, we will resend you a new product, or you can consider a partial refund. We believe that replacing the product is the best solution to your problem. Since customized products cannot be resold, we do not offer full refunds.
Here’s a revised version of your note regarding replacements and customer service:
Important Notes
Please be aware that we typically do not accept replacements for issues resulting from customer errors, such as providing an incorrect or incomplete shipping address. We encourage you to carefully verify your address prior to checkout.
Additionally, there may be a 20% variation between the advertised images and the actual product you receive. This difference can occur due to variations in lighting during photography or differences in monitor displays, which may affect color perception.
Paid Replacement Service
In some cases below, fortunately, a replacement can be sent with just a small fee(ranging from $7.99 to $16.99) compared to the original price:
You received the wrong item/ design/ size due to incorrectly customized input.
For a replacement in this situation, you do not need to return the defective item you received.
We value every customer and strive to make your experience as satisfying as possible. Thank you for trusting us with your order and allowing us to do what we love!
If you have any questions or need assistance, please reach out to us at support@giftseria.com, and we’ll do our best to resolve the issue.