Frequently Asked Questions

Orders and Confirmation

Q: Why didn’t I receive an order confirmation email?

A:
An order confirmation email is normally sent shortly after a successful order is placed.

If you cannot find it:

1. Check your Spam, Junk or Promotions folder;
2. Search your inbox for “Giftseria”;
3. Confirm that the email address entered at checkout is correct;
4. Check whether the payment was successfully completed.

If you still cannot find the confirmation, contact support@giftseria.com. Please include your name, payment date and the email address used at checkout.

Do not place another order until you confirm whether the original order was successful, as this could result in duplicate orders.

Q: Can I place an order without creating an account?

A:
If guest checkout is available, you may complete an order without creating an account. You must provide a valid email address so we can send your order confirmation, shipping confirmation and tracking information.

Q: Can I cancel my order?

A:
Because personalized products may enter design and production shortly after an order is placed, cancellations are not guaranteed.

Contact support@giftseria.com immediately if you want to cancel an order.

An order may only be canceled if design or production has not started. Once a personalized order has entered production, it cannot normally be canceled.

If we approve a cancellation before production begins, the refund will be issued to the original payment method.

Q: Can I change the product, size, color, design or personalization after placing an order?

A:
Contact support@ giftseria.com immediately and provide your order number and the requested change.

Changes are only possible if design or production has not started. Once an order has entered production or has been shipped, it cannot be modified.

Please carefully review names, spelling, dates, photographs, sizes, colors and all other customization information before completing your order.

Q: Can I change my shipping address?

A:
Contact support@ giftseria.com as soon as possible.

We cannot guarantee that an address can be changed after production or shipment has started. Customers are responsible for providing a complete and accurate address at checkout.

Orders that cannot be delivered because of an incorrect or incomplete address are not automatically eligible for a refund. Additional shipping charges may apply if a returned package can be reshipped.

Personalization and Product Appearance

Q: Are the product colors shown on the website accurate?

A:
We make reasonable efforts to display product colors and images accurately.

However, colors may appear slightly different because of screen settings, photography lighting, materials and production processes. Minor color differences that do not materially change the product are not considered defects.

If the product is substantially different from the description, selected options or customization submitted with your order, contact support@ giftseria.com within 30 calendar days after delivery.

Q: What should I check before ordering a personalized product?

A:
Before completing your order, carefully check:

• Names and spelling;
• Dates and personalized text;
• Uploaded photographs or artwork;
• Product type;
• Size and color;
• Design option;
• Quantity;
• Shipping address.

Personalized products are produced according to the information submitted with the order. Customer-submitted errors do not normally qualify for a free replacement, return or refund.

Production, Shipping and Delivery

Q: How long will my order take to arrive?

A:
Total estimated delivery time includes both production and shipping:

Handling Time + Transit Time = Total Estimated Delivery Time

Delivery estimates are not guaranteed arrival dates and may be affected by the destination, carrier delays, customs processing, severe weather or peak shopping periods.

Q: How much does shipping cost?

A:

All shipping charges are displayed in USD unless another currency is expressly shown at checkout.

Available shipping methods and the final shipping cost will be displayed before payment.

Q: Does expedited shipping shorten production time?

A:
No. Expedited shipping shortens the carrier transit time but does not shorten the 3–10 business days required for personalized design and production.

Q: How do I track my order?

A:
Tracking information is provided after your order has completed production and has been shipped.

You will receive a shipping confirmation email containing a tracking number or tracking link. You can click “View Your Order” in the email to review the latest shipment status.

Tracking information may take up to 24 hours after dispatch to appear in the carrier’s system.

Q: Why hasn’t my tracking information updated?

A:
Tracking may not update immediately while the package is traveling from our fulfillment facility to the carrier’s first scanning location.

Please allow up to 24 hours after receiving the shipping confirmation email. If tracking remains unavailable or your order has exceeded the maximum estimated delivery time, contact support@ giftseria.com with your order number.

Q: What should I do if my package is delayed?

A:
First, review the latest tracking information and allow the full estimated delivery period stated in our Shipping Policy.

If your order has not arrived after the maximum estimated delivery time, contact support@ giftseria.com. We will review the shipment information and assist with the carrier investigation.

You may also contact the local carrier for the latest delivery update.

Q: Will I need to pay customs duties or import taxes?

A:

Normally, no taxes are required, but international orders may be subject to customs duties, import taxes, or other government-levied fees.

Unless explicitly stated at checkout, these fees are not included in the product price or shipping costs and may be collected by local customs or the carrier.

Wrong, Damaged or Defective Products

Q: What should I do if I receive the wrong item or my order is incomplete?

A:
Contact support@ giftseria.com within 30 calendar days after delivery.

Please provide:

• Your order number;
• The email address used at checkout;
• A description of the issue;
• Clear photographs of the item received;
• A photograph of the shipping label.

After verifying the issue, we will provide appropriate remedies, including either resending a new product or issuing a refund.

Q: What if the size I received is incorrect?

A:
If the product does not match the size ordered or the measurements shown in the applicable size information, contact us within 30 calendar days after delivery.

Include photographs showing the product measured with a ruler or measuring tape.

If the correct size was produced according to the option selected by the customer, the order is not normally eligible for a free replacement or refund.

Returns and Exchanges

Q: Can I return a personalized product because I changed my mind?

A:
Personalized and custom-made products cannot normally be returned, exchanged or refunded because:

• You changed your mind;
• You selected the wrong size, color or product;
• You submitted incorrect customization information;
• The finished product matches the information submitted with the order.

This restriction does not apply when the product is defective, damaged, incorrectly produced or different from the item ordered.

Q: Can I return a non-personalized product?

A:
Eligible non-personalized products may be returned within 30 calendar days after delivery.

The product must be unused, unworn, unwashed and in its original condition. For change-of-mind returns, the customer is responsible for return shipping.

Contact support@ giftseria.com before returning any product. We will provide return instructions and the correct return address.

Do not send a return to our registered business address without authorization.

Q: Do you offer exchanges?

A:
We do not offer general direct exchanges.

For an eligible non-personalized product, you may return the original item for a refund and place a new order.

For personalized products, a replacement is only available when Giftseria confirms a defect, damage, incorrect production or an incorrect item.

Q: Will I need to pay a restocking fee?

A:
We do not charge a restocking fee for eligible returns.

The customer remains responsible for return shipping on eligible change-of-mind returns involving non-personalized products.

Refunds

Q: How long does it take to receive a refund?

A:
Once an eligible return or refund request is approved, we will normally initiate the refund to the original payment method within 5–15 business days.

Your bank, card issuer, PayPal or other payment provider may require additional time before the refund appears in your account.

If you have not received an approved refund after the applicable processing period:

1. Check your payment account again;
2. Contact your bank or payment provider;
3. Contact support@ giftseria.com with your order number.

Q: Can my refund be sent to a different card or payment method?

A:
Approved refunds are issued to the original payment method used for the order.

If the original payment method is no longer available, contact the applicable bank or payment provider for assistance.

Q: Are original shipping charges refundable?

A:
Original shipping charges are not refundable for eligible change-of-mind returns.

If the return or refund results from a verified error by Giftseria, applicable original shipping charges will also be refunded.

Payment

Q: Which payment methods do you accept?

A:
Available payment methods are displayed at checkout and may include:

• PayPal;
• Visa;
• Mastercard;
• Maestro;
• American Express;
• Discover;
• Diners Club;
• JCB;
• GooglePay;
• UnionPay;
• Apple Pay on eligible devices;
  

Availability may vary by country, device, currency and payment-provider eligibility.

Q: Is payment information secure?

A:
Checkout and payment information is transmitted through HTTPS/SSL-protected connections and processed by authorized third-party payment providers.

Giftseria generally does not receive or store complete payment-card numbers or security codes.

Never send your full card number, security code or payment-account password by email.

Q: What should I do if my payment fails?

A:
Verify your billing and payment information or contact your bank or payment provider.

Before trying again, check whether you received an order-confirmation email and review your payment account to avoid creating a duplicate order.

Customer Support

Q: How can I contact G iftseria?

A:
Contact our support team at:

Email: support@giftseria.com
Response Time: Normally within 24 hours on business days

For order-related questions, include your order number and the email address used at checkout.

You do not need to create an account or log in to contact us.